|
|
|
|
|
Big Groups
Bringing a Big Group of more than 8 people to Zermatt?
Use our unique Big Group Booking Tool to find Zermatt apartments all in the same building to accommodate your group.
Click here for the Big Group Booking Tool
|
|
|
| |
Here is a step by step guide to enjoying a stay at one of our Zermatt apartments.
(These arrangements may vary slightly depending on the Zermatt apartment that you choose)
Step 1: Get To The Apartment
On booking we will send you a detailed description of how to get to your chosen apartment in Zermatt. Also, on this website each Zermatt apartment
can be easily located on the Zermatt map. Alternatively, we may arrange to meet you at a place in Zermatt that is close to thhe apartments and easier to find, such as a nearby
hotel, or famous Zermatt landmark.
Need to know how to get from the airport? Look at the Your Questions Answered page.
Step 2: Meet Your Greeter
On arriving at the airport, or if driving to Zermatt, when you are about an hour away, we ask you to call your greeter, so that they can be
waiting for you at the apartment when you arrive, or on other occasions, your greeter may give you alternative instructions. If there is a
reception at the Zermatt apartment building, they will be expecting you. If your greeter has to make thier way to the apartment in Zermatt, they
will always try to be at the apartment before you arrive, however, very rarely, despite thier best efforts, they may
be delayed - we will always try to keep you informed if this happens.
Step 3: Inspect The Zermatt Apartment
Together we will check that everything in the Zermatt apartment is to your satisfaction. We will show you how to work any equipment,
such as air-conditioning or hi-fi. This is also a good time to ask your greeter or receptionist for any
recommendations for bars, restaurants or clubs, and the must-see sights in Zermatt.
Step 4: Pay The Balance
If there is a remaining balance we will ask you to pay this to your greeter who will give you a receipt, or you may be asked to
sign a credit card slip, to be used on leaving. Details of paying the remainder are given on each Zermatt apartment page.
Step 5: Sign The Agreement
You will sign an agreement that says you are happy with the Zermatt apartment, will behave in a reasonable way
whilst in the Zermatt apartment, and that you will be liable for any damages if they occur, or extra cleaning charges
should the Zermatt apartment need it. These charges would be taken from the credit card used to secure the booking.
Step 6: Have a Great Time
Celebrate your arrival in Zermatt!...but please remember to respect your neighbours and treat the Zermatt apartment with due care.
Step 7: Check-Out
Before or during your stay we will have arranged a check-out time typically no later than
11.00am on the morning of your departure from Zermatt. At this time a representative may meet you at the Zermatt apartment. If so, they will check
that you have been satisfied with the apartment, and that you have left the apartment clean and tidy.
Step 8: Feedback
Shortly after you have arrived home from Zermatt we will email you to obtain feedback. This is very important to us, as it aids us in
maintaining our high standards of comfort and service.
And thats it!
|